Participants will be provided with a detailed overview of Personal Safety issues, statistics re personal safety, reasons for concern and relevant cases.
Common Law and Employer and Employee duties within Safety, Health & Welfare at Work Act 2005 will be explained. In addition the following issues will be covered: developing a policy, identifying hazards and assessing risks, hazard management, training and clear procedures. The following topics will also be discussed: working alone, interacting with public, reporting incidents and near misses and issues specific to participant's work.
This three day course covers a comprehensive range of topics to prepare the qualified Occupational First Aider to administer emergency care in the workplace. Participants will learn a high level of practical skill and theoretical knowledge, so that they can deal competently with any situation that may arise in the working environment.
- Awareness of SHWW legislation
- Appreciate the importance of conflict management when dealing with aggressive people
- Understand risks when working alone and importance of your decision making process
- To develop personal safety action plan
- To recognise the importance of customer service in relation to conflict management
Lecture - to impart information (particularly about health and safety law and typical dangerous scenarios)
Specific Cases re people working alone - e.g. Suzy Lamplugh case etc. - to clearly discuss real cases and their outcomes
Scenarios and Risk Assessment Exercise - to allow participants to discuss and review typical scenarios and learn the skill of risk assessment
Development of an Action Plan - to encourage participants to apply the learning back at their workplaces
Opportunity for Questions - questions and queries are welcomed throughout the day.
The use of lecture, video, communication exercises, case studies and role play offer all a wide variety of interactive learning tools for participants. As all our instructors are frontline emergency services workers they add real value to the course content.
This course is open to anybody who wishes to gain an understanding of how to recognise the possibility of a dangerous situation and how to react. Ideal candidates for this training are lone workers, night workers and for any groups or clubs.
AV equipment and flipchart. Relevant video clips to emphasise the theoretical background.
Certification of attendance supplied
PLEASE NOTE THIS COURSE DOES NOT INVOLVE PHYSICAL RESTRAINT TECHNIQUES